![]() Confirm that your speakers and volume control both work.Confirm the hardware is working as expected: If audio or video issues persist after your browser settings are correct, follow these steps to further isolate the cause.ġ. For additional information, refer to Host Requirements for Integrated Video. Windows has its own privacy settings for microphone & camera that are independent of each browser. Note: if you are using Edge on Windows 10, you may also need to follow the steps for Windows 10. To read more on these settings, refer to Windows camera, microphone, and privacy. the correct camera or microphone device is selected in the drop-down menu.Navigate to Preferences, select Cookies and Site Permissions from the left navigation bar, and then select Camera or Microphone. Read more about Twilio's support browsers here. However, Twilio only supports Edge on Windows. Handshake should function normally in Edge on both Windows and Mac. ![]() ![]() To confirm whether the changes you've made to your setup resolved the issue/s, you may use our Test Video guide.Ĭlick the name of your specific browser to view additional details. Follow the steps in the System Troubleshooting section.
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